Speed and satisfaction in the ecommerce industry

December 1, 2018 / GuidesFor Team

Amidst the hustle and bustle of everyday life, technology keeps finding new ways to do things. The world does not lack innovations, and businesses have to find new ways to be ahead. In fact, because consumers are used to having services and products at their fingertips, businesses strive to provide faster service and more efficient customer experiences. An article from McKinsey  states that three-fourths of online consumers expect help within five minutes. In this busy and fast-paced world, instant and fast are often deemed better. However, this following article from IT Security Guru has a different take. Read it to get a different view on how speed does not always mean satisfaction in the ecommerce industry. – Regina Ongkiko




Read the source article at IT SECURITY GURU

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